FET Wins Six Awards at the 2025 CSEA Excellence in Customer Service Awards

Known as the “Golden Horse Awards of Customer Service”, the CSEA Excellence in Customer Service Awards, organized by the Taiwan Customer Service Association, celebrated its ninth edition this year under the theme “Leading with Intelligence, Reaching the Pinnacle.” The awards encourage companies to drive service innovation through technology and provide smarter, more thoughtful customer experiences. (Photo Credit: FET)

This year, FET Telecom was recognized with six prestigious awards, reflecting its comprehensive smart customer service and advanced AI applications. The company received top honors in the corporate category as Best Customer Experience Enterprise, in the team category for Best Customer Service Team, Best Customer Service AI Application Team, and Best Customer Service Management Team, as well as in the individual category for Best Customer Service Star and Best AI Trainer. These accolades highlight FET’s dedication to innovative, multi-dimensional services and its unwavering commitment to a customer-centric service philosophy.