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04.2020 Group Briefing

Staying at home for epidemic prevention, the rate of online banking of Far Eastern International Bank is increasing.

Far Eastern International Bank / Xiao Peiyi

        As the new coronavirus epidemic continues, if one has to deal with financial transactions without going out. The app is undoubtedly the best tool. According to the statistics of Far Eastern International Bank, the utilization rate of APP of Far Eastern International Bank increased by 40%, while the utilization rate of Bankee App increased by 7 times, and the rate of online banking increased by 91.6%. Among them, the most frequently used financial service types include transfer (including app transfer and QR Code, red package), fund transaction, foreign currency exchange, etc., because of the 24-hour unlimited time and space, it solves the weakness of daily busyness, not being limited by business hours, cash-less, safe and convenient and avoiding contact.

        

        The data shows that FEIB customers prefer mobile services, and their monthly usage frequency and average login times are gradually active year by year. Nowadays, the number of APP login of Far Eastern International Bank is 3.4 times higher than that of online banking. The female (55%) customers are more than male (45%) customers; the customers aged 20-39 account for 60% and customers over 50 account for 15%, and there are also many old people over 70. It can be seen that far Eastern International Bank app financial services not only has a highly direct interactive relationship with young people, old people’s acceptance of financial services provided by app is also quite high. In addition, Far Eastern International Bank also found that the peak time during the day is 10:00-14:00, which shows that customers do not want to go to the bank even when it is in the business hours. The more interesting thing is that the number of transactions between 22:00-06:00 in the middle of the night accounts for 25%, which shows that “sliding” finance does bring customers a good experience of bank in your hand, anytime, anywhere.

        

        Dai Songzhi, vice president of Financial Business Group of Far Eastern International Bank said: “It was found that old people also invested in digital financial services, and the activity increased significantly in the midnight. With the outbreak of the new coronavirus epidemic, the rate of online banking continues to climb. During the new coronavirus epidemic, the people began to think about and adjust the financial transaction mode, and the epidemic impact tested the digital power of banks, and also verified that the smooth digital services of banks were the key to the growth of digital finance. "

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