Managed by Shangri-La Hotels and Resorts, Far Eastern Plaza Hotel has led the industry in terms of occupancy rate and average room rate over the past years. The "Shangri-La Care From Caring People" service approach has won widespread applause. The Horizon Club Floors, which fully comply with Shangri-La Hotels and Resorts standards, were added in early 2005 to provide all-directional services and strengthen VIP treatment of high-level business customers.
Apart from 420 guest rooms with impressive views, the Far Eastern Plaza Hotel also offers eight fine Chinese, Japanese and Western restaurants and lounges, Health Clib, two swimming pools, the Horizon Spa, and many banquet and function rooms of different sizes. The Hotel's outstanding banquet and conference facilities and professional caring services are widely praised by house guests and consumers from different sectors and regions of the world.
The Far Eastern Plaza Hotel is constantly innovating and improving and has made enormous investments in renovating its guest rooms and dining facilities. After successfully launched the remodeled sixth floor Yi Cafe buffet restaurant in 2003, opened Metro Suites in 2004, and a totally refurnished Restaurant Suntory at huge expense in 2005. The hotel's growing revenues testifies to its commitment to service quality.